Majorlink

MajorLink participated in the Retail Asia Expo and Congress 2010 Expo and we were proud to integrate our kiosk technology with Cisco's Unified Communication System and together, we showcased our i-Concierge Platform at Cisco's "Smart + Connected Retail" booth. This platform empowers customer satisfaction via interactive communication and differentiated customer loyalty. i-Concierge Platform is an innovative customer service platform that is designed for seamless interaction with in-store customers in proximity within the retail context. The main system consists of an interactive kiosk that allows customers to enquire and navigate mall's floor plan and directory, browse shop list/services of interests and check out latest promotions. At the same time, an embedded digital signage system will be used to display videos when the kiosk is in idle mode. The digital signage system can also be used to narrowcast the in-store promotional offers and to augment the instructions for customers' interactive participations.

24 June 2010

Products

MajorLink developed and supplied the Integrated Multi-Channel Ticketing System to sky100 Hong Kong, the highest indoor 360-degree Observation Deck in Hong Kong. The ticketing sales channels include Point-of-Sales, Online Ticketing via the web, Vendor Machines (kiosk), and Travel Agent integrations. Besides ticket issuing, the intelligent ticketing management system is able to perform daily ticket quota management between travel agents, online users and walk-in visitors and crowd control on the observation deck. Besides that, QR Code technologies are used to store ticket information and hence, it can be expanded to mobile ticketing in the future.

Solutions

1 April 2010

Download

MajorLink joined force with Cisco and Whaft, designed and supplied the first-of-its kind interactive-Concierge Kiosk to one of Hong Kong largest shopping malls - the Harbour City. The state-of-art kiosk system is able to provide real time high quality video service between visitors and Harbour City's customer service agent. Besides answering visitors' enquiries, the agents could push the map of the shopping mall floorplan to the kiosk's screen and draw the route on the map interactively to guide visitor to their destination. Floor plan information, tenant information, latest promotion and other useful information can be pushed to the kiosk as well.

Case Study

Following the success at the Harbour City Hong Kong, MajorLink joined force with Advantech(Taiwan) and Cisco(Taiwan) to introduce our interactive-Concierge Kiosk System in the Taiwan Int'l Hotel, Restaurant and Catering Expo (2011). The system was introduced to the Taiwan press media, bringing the new interactive customer service experience to the region.

27 February 2010

21 June 2011

17 April 2011

24 February 2011

MajorLink developed a new generation of Exhibitors Location Service (ELS) Kiosk System for Hong Kong Trade Development Council (HKTDC). These 42"-inch touchscreen kiosks are used to provide exhibitor information to the visitors. Hall plans, booth details and exhibitor information can be easily obtained from the ELS kiosks and intelligent "path-finding" mechanisms are available to guide visitors to the exhibitors' booths easily. Besides that, it supports high quality video presentations in full HD.

Awards & Recognition

27 October 2010

Prescription Payment Kiosk

- Hospital Authority

Self-Registration Kiosk

- Trade Fair Organizer

Loyalty Smart Card

- Entertainment Chain

Ticketing Kiosk

- Cinemas Chain

In-Vehicle Display

- Airport Shuttle Bus

Silent-Serve Display

- QSR Chain

Campus Smart Card

- International School

Interactive e-Directory

- Shopping Mall

MajorLink developed the QR code ticket verification module to enhance the Multi-Channel Ticketing System for Sky100 Hong Kong, the highest indoor 360-degree Observation Deck in Hong Kong. This new module is used to improve the operation efficiency by leveraging the use of QR code to store the ticket information, and then make use of appropriate scanning device to retrieve and validate the details. This system is able to support mobile ticketing based on mobile phones in the future.

October 2011

MajorLink joined force with Automated Systems to design and supply the new generation kiosk system for the Labour Department of the government. This kiosk system enables job seekers to browse and enquire the employment offers and job related information on a self-service manner. The backend server is equipped with a customized remote monitoring system such that the administrator can monitor the health status of each individual kiosk.

September 2011

MajorLink offered multi-touch kiosk solutions for deployment in one of the MTR shopping malls to provide new generation of information enquiry and out-of-home promotion service. This multi-touch kiosk solution consists of embedded industrial PC controllers and 55" full HD LCD displays integrated with multi-touch functions.

August 2011

MajorLink provided additional rent enquiry kiosks to Housing Authority for enabling public estate tenants to enquire and print out statements for monthly rent due. This project is an extension of the project launched previously in 2009 for deploying 100 kiosks of similar kind. Altogether, this rent enquiry kiosk project covers more than 180 public housing estates.

August 2011

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